Must Read (Before Start)...

Are you BPO or Call Centre?

Proof Reading, Typing Or Data Conversion Projects

Why Non-Voice Project Is Not For Everyone?

Data conversion process in non-voice BPO industry carries a high level of risk, and may not be suitable for everyone. Before deciding to start with projects you should carefully consider your investment objectives, level of experience, and risk appetite. Remember, you could sustain a loss of some or all of your initial investment, which means that you should not invest money that you cannot afford to lose. If you have any doubts, it is advisable to seek advice from an independent financial advisor.

What you should know before you get on board?

Lately, non-voice BPO projects have been on a rollercoaster ride with record breaking highs and lows. The Asian market of non-voice BPO industry is dominating news headlines; but what does it mean, and more importantly, what do you need to know before you get on board?

First of all, it's important that you understand that non-voice BPO market involves a high degree of risk, including the risk of losing money. Any investment in BPO projects should involve only risk capital and you should never invest the money that you cannot afford to lose.

What is more about this?

You may have noticed that the centre's performance in BPO projects goes up and down every day. What most people don't realize is that there are various types of non-voice projects available in market which is coming to the customer through the long chain of mediators. You must investigate properly about mediators to be scammed before doing any investment. The best known example is Data Conversion projects, which is populating in Asian non-voice BPO industry very rapidly. Be aware, however, that data conversion involves significant risk and individuals can lose a substantial part of their investment. As technologies have improved, the BPO market has become more accessible resulting in an unprecedented growth in data conversion projects.

Data conversion project in a nutshell

The non-voice BPO projects are highest scamming project in Asian IT/BPO market. And, largest demanded project under non-voice projects is data conversion projects. In data conversion project, you are getting various kinds of data images like JPG, TIF, GIF, PDF etc. and that need to be converted in different formats with same typo/text like TXT, DOC, HTML, XML etc.

If you're wondering how data conversion projects of non-voice BPO are beneficial, then, here are a few major benefits.

  1. Many firms don't charge commissions from every billing - you pay only the one time consultancy.
  2. No fixed daily schedule – you can dictate your man power as per your own schedule to finish the project in given TAT.
  3. You can choose your resources & infrastructure yourself, but this can magnify potential gains and losses.
  4. You can focus on picking 3rd party services to get help for giving better result.
  5. Self-start-up is accessible - you don't need a lot of money to get started.

How Data Conversion Project Is Processing?

The mechanics of an data conversion projects are virtually identical to those in over all markets. The only difference is that you can take same project from various providers at different terms & conditions and different consultancy charges. After signing for particular data conversion project, you'll have to convert the provided images in to desired format as per specified in agreement within given TAT. You can get full support from provider for any query/confusion related with project, but, managing infrastructure & manpower is your responsibility only.

Important: be aware of the risks

Finally, it cannot be stressed enough that non-voice BPO projects on margin carries a high level of risk, and may not be suitable for everyone. Before deciding to start with any non-voice BPO project you should carefully consider your investment objectives, level of experience, and risk appetite. Remember, you could sustain a loss of some or all of your initial investment, which means that you should not invest money that you cannot afford to lose. If you have any doubts, we recommend that you take a demo project to work and identify the exact difficulties you could face while working.

Tools and techniques used by professional centres

Understanding of data conversion project

In data conversion, centres often use technical man power that can be intimidating when you're just starting out. When you see a word you don't understand, you should refer to the commonly used agreement terms or you should ask from team leader or provider. As you familiarize yourself with the specification, you'll find that your understanding of data conversion's concepts as a whole will improve.

Technical Analysis

To develop a strategy, centres use a variety of tools and techniques. Some centres perform Technical Analysis before starting data conversion project with specific provider. This technique assumes that past market movements with specific provider will help predict future activity with same provider. The effectiveness of Technical Analysis makes it a very popular technique to identify the genuine provider.

Fundamental Analysis

Other centres use Fundamental Analysis for their strategy. They follow the effect of economic, social and political events related with specific provider. Reading specialized news on various search engines on internet can help keep you in touch with the better provider for desired non-voice BPO project.

Practice makes perfect!

Every centre makes mistakes, so it's a good idea to familiarize yourself with a project before you invest your money. To improve your skills, try working with a free demo project with a chosen provider.

Six steps to improve your quality on data conversion project

  1. Strategize, Analyze and Diarize
  2. Learn to Manage Your Risk
  3. Choose Your Approach
  4. Chart Your Course with Technical Analysis
  5. Be In The Know with Fundamental Analysis
  6. Beware of Psychological Pitfalls

Data Entry Or Form Filling Projects

We live in an age of data digitization. Hence, the job of maintaining accuracy in data entry assumes utmost importance as this information is being used by businesses for making key decisions. However, the job of data entry operators is not an easy task as they have to handle huge chunks of data on a daily basis, and they have to perform their task in a speedy manner. Hence, the chances of inaccurate entries increase in this demanding job role.

Irrespective of the size of data entry team, errors in data entry can upset your entire system, and this could result in poor decisions causing additional errors and increasing costs.

The following tips could be used to improve the accuracy of data entries.

Tips on How to Improve Accuracy of Data Entry.

  1. Sources of Data Inaccuracies:

    Businesses should identify the sources (both internal and external) of data inaccuracy to plug the gap. Data inaccuracy may result from incorrect values, movement of data from one database to another, and time-bound changes such as change in marital status. If businesses find the cause of data inaccuracy, then it will be easier to fix it.

  2. Set Data Entry Accuracy Goals:

    It is important for businesses to set realistic data accuracy goals to improve accuracy in data entry. Management must take an active role in developing understandable goals for the data entry team. They should be evaluated based on efficient data capture and entry, and effective coding.

  3. Software Tools:

    Intelligent Character Recognition (ICR) and Optical Character Recognition (OCR) technology and other similar tools can reduce the workload of data entry professionals by automatically reading and extracting certain data. Lesser typing means fewer mistakes and the staff gets more time to analyze the data.

  4. Speed is Fine, But Not At the Cost of Accuracy:

    Speed is fine as employees should work at a specified pace to achieve desired results in a time bound manner. However, rushing tasks will not help as that increased tension heightens the chances of errors.

  5. Avoid Overloading:

    It is the duty of a manager to ensure that the team is not under pressure to achieve unrealistic targets, as there is limit for data entry work that a person can do in a day. If you overload the data entry staff, they become tired and that increases the chances of errors. If there is more work, it is better to efficiently delegate the same among the team.

  6. Review:

    Reviewing goes a long way in reducing data entry errors. Businesses should create an efficient system of review and double-check the data. It is best to have a system where quality assurance professionals check the entered data as it helps identify and remove most errors.

  7. Understanding the Importance of Data:

    Employees need to be trained to understand the importance of data they are entering. They should know how inaccurate entries affect the business. Such measures make employees more responsible and effective as they know the relevance and importance of their job.

  8. Adopt Robust Data Entry Accuracy Standards:

    Organizations should adopt robust data entry accuracy standards such as data monitoring, geo-coding, matching, linking and data profiling. These standards ensure that a data conforms to pre-defined standards that in turn help improve the quality of data.

  9. Work Environment:

    A healthy and active mind seldom makes mistakes and often produces accurate results. Businesses should provide a comfortable and healthy work environment for data entry professionals. These could be in the form of desks, ergonomic chairs, and timely breaks etc. A good workplace helps in retaining the focus of employees, which is crucial inaccurate data entry.

Telemarketers Or Call Centres

Telemarketing can be a daunting profession, especially since most people don't like getting cold calls. For this reason, it is essential to learn the steps to take in order to succeed in telemarketing. Once you have an idea of what works and what doesn't, you will be on your way to telemarketing success.

  1. Get your rest so that you are energized and raring to go when you sit down at your desk.

    You need to be on your game if you want to achieve telemarketing success. Consider taking a walk during your break to clear your mind and recharge.

  2. Set yourself up at your desk so you don't have an excuse to leave it until your breaks.

    Make sure you have a big bottle of water and everything else that you need at arm's length.

  3. Don't hang up the phone.

    Telemarketing is a numbers game. The more calls you make, the more successful you will be. When making calls, keep the receiver in your hand, and hang up by pressing the button. By doing this, you are training yourself to keep making calls and not to procrastinate or take breaks between each call. The call out process should be ongoing if you want to build the number of calls you make and increase the likelihood of successful calls.

  4. Be positive and believe that you will have a successful day.

    Telemarketing can be a deflating profession if you take it personally. The truth is that no one really likes to receive calls from telemarketers and this is why your job is difficult and making a sale is a great accomplishment. If you believe in your abilities, then your attitude will remain positive and your calls will sound enthusiastic and more appealing to the person on the other end.

  5. Remember that time is valuable in telemarketing, and if after the first few seconds it is obvious that the person is not interested, don't waste your time trying to change their minds.

    A veteran telemarketer will know the signs of a person who is wavering and one who is adamantly not interested. Recognizing that distinction between the two responses will mean the difference between failure and success in telemarketing. It will also save you a lot of frustration.

  6. Create a script that you can refer to so you can remain on track.

    You don't want to read from this, but rather, use it as a guide so you can stay focused. Keep the script in note form so you cannot read directly from it. Doing so will make you sound unnatural and forced.

  7. Practice your pitch so that you are versed in it.

    Record yourself so you can hear how you sound on the other end of the phone. Ask yourself if you would buy from you and if not, why? You need to appeal to the person you are talking to. You need to sound like you recognize they have something missing in their lives and you have the solution. You want them to believe that they need what you are selling.

  8. Discard telemarketing techniques that have proven unsuccessful for you in the past, continue with the ones that have worked, and continue to find new ones.

    Successful telemarketing is understanding that techniques vary according to the person making the call and the person answering the phone. What may work for you may not work for someone else. Ultimately, you have to use the technique that you are comfortable with. Once you find something that works, use it often and continue to vary it and perfect it.

  9. Learn from past calls.

    Note the best times to call, the best way to begin your pitch, and identify your customer in the first few seconds so you can use the approach that you have learned should work on this particular customer.

  10. Ask questions without interrogating your customer.

    Remember also that no one has any time anymore, so get to the point.

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